Return & Refund Policy

Our Commitment

We take pride in the quality of our fragrances. However, we understand that scent is personal. We want you to be completely satisfied with your purchase from Jimmy's Whiskey.

Return Eligibility

• Returns must be initiated within 7 days of delivery.
• The product must be in its original packaging, unopened, and unused.
• Fragrance bottles with a broken seal cannot be returned due to hygiene and safety reasons.
• Membership refill bottles are not eligible for return or exchange unless they arrive damaged.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact our support team immediately at support@jimmyswhiskey.com with photos of the package. We will arrange a free replacement or full refund.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days.

Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at support@jimmyswhiskey.com.